Accessibility and Inclusivity

‘Coming together is a beginning;

Keeping together is progress;

Working together is success’

~ Henry Ford

Our Accessibility Policy

At the heart of our company are the values of inclusivity and responsibility and The Polite Tourist Limited is determined to provide our clients with a professional service in accordance with those values.

Our belief is that the promotion of inclusivity enriches the delivery of the service we offer and ensures that we remain sensitive and honest to the needs of our clients.

Clients of Reduced Mobility and Wheelchair Use:

The Polite Tourist Limited is committed to delivering a programme of accessible walks and as such nearly all of our walks can be enjoyed by our clients with ease.

As we will always ensure that our walks are suitably paced for those with mobility issues – please let us know at the beginning of your walk about any concerns or requirements you may need.

With most of our walks suitable for wheelchair users, an interruption in the delivery of our walks may occur in the event of unforeseen street and building work with necessitates a change to the planned route.

As the rendezvous for our walk will vary according to the day chosen – advice on the use of our local car parks and public transport can be found in the information we provide for our walks at the Box Office.

As The Polite Tourist supports the City of York Council’s delivery of sustainable transport – we encourage those who attend our walking tours in York to take advantage of the city’s transport initiatives including rail travel, our electric bus fleets and Park & Ride.

Local buses which operate within the City of York are low-floor and wheelchair accessible and can usually accommodate one manual or electric wheelchair.

Information about travel within the City of York and the planning of your journey can be found at Travel York.

Clients of Impaired Hearing:

A voice amplifier for the duration of your walk will be used by your guide.

However, should you prefer to lip read please let your guide know at the beginning of the walk.

Interpreters are welcome.

Clients of Visual Impairment:

Before the beginning of your walk, we would ask that you introduce yourself to your guide to ensure that you have been made aware of any issues which may arise during your walk.

We will ensure that our commentary during your walk is as descriptive as possible.

Guide dogs are welcome.

We welcome your comments and any suggestions concerning our Accessibility Policy on this Site can be directed to – The Polite Tourist Limited.

Last Updated: March 2023